Privacy Policy

Last Updated: January 10, 2025

Telve.ai ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

1. Information We Collect

1.1 Information You Provide

• Account Information: Email address, name, and profile picture when you create an account or sign in via Google/Facebook
• Birth Information: Date, time, and place of birth for horoscope and birth chart calculations
• User Content: Saved readings, preferences, and favorites
• Communications: Messages you send to our support team

1.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Features used, time spent in the app, interaction patterns
• Log Data: IP address, access times, app crashes and errors

1.3 Information from Third Parties

When you sign in using Google or Facebook, we receive basic profile information as permitted by your privacy settings on those platforms.

2. How We Use Your Information

We use the collected information for the following purposes:

Purpose	Data Used
Provide personalized horoscopes and readings	Birth date, time, location
Create and manage your account	Email, name, profile picture
Process subscriptions and payments	Account information (payment handled by app stores)
Improve our services	Usage data, feedback
Send notifications (with your consent)	Device tokens, preferences
Provide customer support	Account info, communications
Ensure security and prevent fraud	Device info, log data

3. Information Sharing

We do not sell your personal information. We may share data only in these circumstances:

• Service Providers: With trusted third parties who help us operate the app (hosting, analytics, customer support)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share information

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and monitoring

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal data for as long as:

• Your account is active
• Needed to provide you services
• Required by law or for legitimate business purposes

When you delete your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your data
• Withdraw Consent: Withdraw previously given consent

7. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Third-Party Services

Our app may contain links to or integrate with third-party services:

• Google Sign-In: Subject to Google's Privacy Policy
• Facebook Login: Subject to Meta's Privacy Policy
• Analytics: We use Google Analytics to understand app usage
• App Stores: Apple App Store and Google Play handle payments

We encourage you to review the privacy policies of these third parties.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email. The "Last Updated" date at the top indicates when the policy was last revised.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]

Website: https://telve.ai